My payments have failed or are declined, what do I do?

If your payments have failed several times, first check that you have entered the correct information and that you have enough funds in your bank account. Also make sure you are connected to a cellular network or a wifi network.

If the issue persists after these checks:

  • If you have purchased your minutes through the Apple Store or the Google Play store, you should contact them directly to find out more.
  • If you have topped up using your credit card from the website or from your Android application, please contact us from the email address registered in your account by tapping the "report a problem" button in your application in the Help section.

In any case, do not hesitate to contact us if you encounter difficulties with the Libon application.

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