🛡️ Payment Services Directive 2 (PSD2)
The security of your payments & data are always a prority on Libon! For this reason, we decided to add the 3D-Secure authentification for your Libon purchases through the website in 2017.
This PSD2 deadline, September 14th 2019, was a great opportunity for us to improve the user experience and the security. That's why we focused on implementing 3D-Secure 2.0 for higher security.
New flow step by step
A tutorial is available in our FAQ. Just follow the link if you want to know more:
💡 A tip to solve the most common issue
- ➡️ Until you see a green pop-up informing of a successful purchase, your bank account will not be debited. It's most likely that you haven't reached the end of the process, check our tutorial above and try again.
A lot of users found issues during the purchase and they're encountering this error message:
Here are a few advises we got from our conversations with some Libon users and that will solve the problem.
When you press on PAY, a website opens but it's empty or has a blue button saying "Click here" that doesn't do anything:
The solution ? Activate the cookies!
1- Press on the three dots on the top right corner of the screen, then on «Open in Chrome» or «Settings» if you are already using that browser:
2- Scroll down and press on «Site settings»:
3- Press on «Cookies»:
4- Enable «Cookies»:
And that's it!, close the browser and Libon and try again to make your purchase.
Note that the credit card has disappeared on the informations screen, press on «Add a credit card» to recover it.
➡️ You can also profit from our best rates on our website https://www.libon.com
🐞 Still blocked?
It's possible that your browser has an issue and your purchase is still blocked.
In that case, we advise you to try with a different web browser, like Mozilla Firefox.
Press here (FAQ coming soon) for assitance on installing Mozilla.