[3D-Secure 2.0] I can't purchase Libon, minutes with my credit card, why?

 

­čŤí´ŞĆ Payment Services Directive 2 (PSD2)

 

The security of your payments & data are always a prority on Libon! For this reason, we decided to add the 3D-Secure authentification for your Libon purchases through the website in 2017.

This PSD2 deadline, September 14th 2019, was a great opportunity for us to improve the user experience and the security. That's why we focused on implementing 3D-Secure 2.0 for higher security.

 

New flow step by step

A tutorial is available in our FAQ. Just follow the link if you want to know more:

Click here to consult the tutorial

 

­čĺí A tip to solve the most common issue

  • Ô×í´ŞĆ Until you see a green pop-up informing of a successful purchase, your bank account will not be debited. It's most likely that you haven't reached the end of the process, check our tutorial above and try again.

 

A lot of users found issues during the purchase and  they're encountering this error message:

Screenshot_20190926-110500_Libon.jpg

Here are a few advises we got from our conversations with some Libon users and that will solve the problem.

When you press on PAY, a website opens but it's empty or has a blue button saying "Click here" that doesn't do anything:

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The solution ? Activate the cookies!

1- Press on the three dots on the top right corner of the screen, then on ┬źOpen in Chrome┬╗ or ┬źSettings┬╗ if you are already using that browser:


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2- Scroll down and press on ┬źSite settings┬╗:


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3- Press on ┬źCookies┬╗:


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4- Enable ┬źCookies┬╗:


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And that's it!, close the browser and Libon and try again to make your purchase.

Note that the credit card has disappeared on the informations screen, press on ┬źAdd a credit card┬╗ to recover it.


Ô×í´ŞĆ You can also profit from our best rates on our website
 https://www.libon.com

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­čÉ× Still blocked?

 

It's possible that your browser has an issue and your purchase is still blocked.
In that case, we advise you to try with a different web browser, like Mozilla Firefox.
Press here (FAQ coming soon) for assitance on installing Mozilla.

In any case, our support team is always available to help you through Facebook Messenger or email (Help menu on your application)!

 

 

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